Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Altitude Vend Co.’s websites, online stores, and services, including purchases, custom orders, uploads, pop-ups/events, and customer support (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

1. Acceptance of Terms

By using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

3. Orders, Customization, Proofs & Production

3.1 Order acceptance

All orders are subject to acceptance and availability. We may refuse or cancel an order if we suspect fraud, misuse, prohibited content, or if pricing/availability information is incorrect.

3.2 Custom and personalized products

Many of our items are made to order (engraved, printed, or customized). You are responsible for ensuring that names, dates, spelling, and design instructions are correct at the time you submit your order.

3.3 Proofs (if provided)

If we provide a proof/mockup, production typically begins after your approval. If you approve a proof, you accept responsibility for the final design, including spelling, layout, and content. Minor variations may occur due to materials and production methods.

3.4 Production timelines

Processing times vary by item and season and are estimates, not guarantees. Expedited/rush options may be available for an additional fee where offered.

4. Pricing, Taxes & Payment

• Pricing: Prices are shown at checkout and may change at any time before purchase.
• Taxes: Applicable sales tax may be added based on your location and local requirements.
• Payment: We accept payment methods offered at checkout through our payment processors. We do not store full card details.
• Chargebacks: Please contact us first so we can resolve issues. Unresolved chargebacks may restrict future purchases.

5. Shipping, Delivery & Risk of Loss

Shipping options, costs, and estimated delivery timelines are displayed at checkout. Once an order is handed to the carrier, delivery timing is controlled by the carrier and may be affected by delays outside our control.

• Address accuracy: You are responsible for providing an accurate shipping address. Extra shipping fees may apply to reship returned packages.
• Risk of loss: Risk of loss transfers to you upon delivery confirmation by the carrier (or upon pickup/delivery handoff for local delivery).
• Lost/damaged shipments: Contact us promptly so we can help file a carrier claim or support request where applicable.

6. Returns, Refunds & Remakes

6.1 Defects or errors

If your order arrives damaged, defective, or incorrect due to our error, contact us within 7 days of delivery with photos of the issue and packaging. We may offer a remake, replacement, store credit, or refund at our discretion depending on the situation.

6.2 Non-custom items

If an item is not customized/personalized, return eligibility (if offered) will be stated on the product listing or our return policy page. Customers may be responsible for return shipping unless the return is due to our error.

6.3 Color/material variation

Natural material variation, monitor color differences, and minor production differences are not considered defects. Engraving depth/contrast may vary by coating/material.

7. Cancellations & Order Changes

If you need to change or cancel an order, contact us immediately. Once production has started (or once a proof is approved, where applicable), cancellations or changes may not be possible. If we can accommodate changes, additional fees and timeline adjustments may apply.

8. Uploads, User Content & Intellectual Property

8.1 Your uploads (photos, logos, artwork, text)

You represent that you own or have permission to use anything you upload or submit (“User Content”). You grant us a limited, non-exclusive license to use User Content solely to provide the Services (e.g., design/proofing/production/fulfillment and support). We do not claim ownership of your User Content.

8.2 Prohibited content

You agree not to submit content that is unlawful, infringes third-party rights, contains malware, or is hateful/harassing/violent. We may refuse orders that include prohibited content.

8.3 Our intellectual property

Our websites, designs, product photos, logos, trademarks, and content are owned by Altitude Vend Co. or its licensors and are protected by intellectual property laws. You may not copy, reproduce, or exploit our content without written permission.

9. Reviews, Testimonials & Promotions

• Reviews: If you post a review, you grant us permission to display it with your first name/initial (unless you request otherwise).
• Promotions: Promotions/discount codes may have additional terms (limits, expirations, exclusions) stated at the time of the offer.

10. Wholesale/Bulk Orders, Events & Pop-Ups

11. Communications (Email/SMS)

By providing contact information, you agree we may send transactional messages (order confirmations, shipping updates, support). Marketing messages are optional and you can opt out anytime via the unsubscribe link or by contacting us. Message/data rates may apply for SMS where used.

12. Disclaimer of Warranties

THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTITUDE VEND CO. AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PRODUCT OR SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Altitude Vend Co. and its affiliates from claims arising out of your misuse of the Services, your User Content (including infringement claims), or your violation of these Terms.

15. Dispute Resolution (Informal First, Then Arbitration)

15.1 Informal resolution

Before filing a claim, you agree to contact us with a detailed description of the issue and allow us 30 days to attempt to resolve it informally. Email: support@altitudevendco.com with subject Dispute Notice.

15.2 Binding arbitration & class action waiver

If we can’t resolve the dispute informally, you and Altitude Vend Co. agree to resolve any dispute arising out of or relating to these Terms or the Services through binding arbitration on an individual basis, and not in a class, consolidated, or representative action. Arbitration will be administered by a recognized arbitration provider (e.g., AAA or similar) under its consumer rules, unless the parties agree otherwise. The arbitrator may award the same relief a court could award on an individual basis.

15.3 Opt-out

You may opt out of the arbitration and class action waiver by emailing support@altitudevendco.com within 30 days of first accepting these Terms, with subject Arbitration Opt-Out and your name + the email used for your order/account. If you opt out, disputes will be resolved in court as allowed by these Terms.

15.4 Small claims

Either party may bring an individual action in small claims court if the claim qualifies and remains in that court.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law rules. Except where prohibited by law, you agree that any court proceedings (if applicable) will be brought in the appropriate courts located in California.

17. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

18. Contact